Drawer Slides, Inc. does not require a signature on all packages. There are instances where UPS, FedEx or other carriers of choice will use their discretion and leave packages on porches and doorsteps. By accepting our policies, you also accept responsibility for packages left by the carrier. You can use your tracking number to set up arrangements with these carriers if you do not want any packages left unattended. If merchandise arrives damaged make sure it is noted on the carrier's delivery record in order for Drawer Slides, Inc. to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify Drawer Slides, Inc. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Drawer Slides, Inc. of damaged goods within the first 72 hours of arrival, our regular return policy will override any claim of damages. Call us to arrange for carrier inspection and a pick up of damaged merchandise.
RETURN FOR REFUND
An RMA (Return Merchandise Authorization) number is required for ALL returned items. Please contact our Customer Care department at (916) 226-1060 to receive your RMA#. Having your original order number handy when you call will assist in expediting this process.
Return orders must be in resalable condition in order to be eligible for a refund. Any products which are damaged during installation or return shipping will be ineligible for a refund. For this reason WE STRONLY ENCOURAGE OUR CUSTOMERS TO BUY INSURANCE FOR ALL RETURN SHIPMENTS.
Customer is resposible for all return shipping and insurance costs.
SHIPPING CHARGES ARE NON-REFUNDABLE.
RETURN ADDRESS: You MUST call or email customer service to receive your RMA and return address information.
Phone: (916) 226-1060
Drawer Slides, Inc. offers a 45 day return policy. Any unauthorized returns beyond the 45 grace period will be assessed a 25% restocking fee. This restocking/credit card fee will be waived for customers who intend to "buy more stuff", then we'll refund your returned product's original order value(NOT INCLUDING SHIPPING) and credit your account towards future purchase only. All products returned MUST be 100% complete, contain ALL original boxes and packaging materials. All returns to Drawer Slides, Inc. must be approved by our sales department.
All returns must come to us in new condition which means no damages, unused and resalable condition. Any items that arrive used, damaged or missing parts will be refused for credit. We encourage you to insure the package with the carrier when shipping back to Drawer Slides, Inc. If the product is damaged in transit to Drawer Slides, Inc. the customer is responsible to file a claim with the carrier. Orders that are not our error will be assessed a minimum of a 25% re-stocking fee after 45 days and must be returned freight prepaid at the purchasers expense. ABSOLUTELY no returns will be accepted after 90 days. If you send your order/items back to us after 90 days we will not ship the order/items back to you free of charge, it will be held until you contact us for instruction. If any unauthorized items are returned to Drawer Slides, Inc., we are not responsible for the shipping costs or refunds. If you are unsure about what to do we recommend you to contact our Customer Service Team at (916) 226-1060.
Drawer Slides, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Resellers in California may submit their BOE reseller certificate file by faxing to 916-720-0174, emailing to firstname.lastname@example.org or emailing directly to your sales representive. Each customer shall be solely responsible for all sales and/or other taxes on orders shipped to any other state.
All special orders products are non-returnable, non- refundable and non-cancelable after you have placed an order. If the product arrives damaged in transit or defective, you must notify Drawer Slides, Inc. within 72 hours to report the discrepancies. Drawer Slides, Inc. is not responsible for items that you didn't know were special order, all special order items are CLEARLY stated to be SO on the product information page. If you are looking for an item and can't find it please call us (916) 226-1060 and we will be happy to see if we have it at our warehouse. There are many products that are stocked in our warehouse that are not on our website yet.
We make every attempt to ship your order on the same days it's received day (in some cases within a few hrs) (you're welcome). However this may cause problems for those customers who are used to purchasing from vendors who do not ship until the following.... week. If you've recently placed an order and your order has not yet shipped we will happily assist in making any changes to it. Simply call our Customer Care Team at (916) 226-1060. We cannot guarantee that we will be able to add/remove items to the shipment, but we will try. If you refuse a package without authorization, a 25% order rejection fee will be assessed plus the shipping charge that was a result of the refusal. We truly care for and respect our customers and we ask for the same respect in return.
CANCELING AN ORDER
We make every attempt to ship your order on the same day it's received (you're welcome). However this may cause problems for those customers who are used to purchasing from vendors who do not ship until the following.... week. If you've already placed your order and need to cancel the order please call our Customer Care Dept. at (916) 226-1060 and we will happily try and stop the order from being shipped. We cannot guarantee that we will be able to stop the order, but we will try. If you refuse a package without authorization, a 25% order rejection fee will be assessed plus the shipping charge that was a result of the refusal. We truly care for and respect our customers and we ask for the same respect in return.
If you wish to cancel your order once it has shipped, we will need to contact the shipping carrier and request that they return the items to our warehouse. UPS charges a"per�� box fee for their Delivery Intercept service so it may be less expensive for you to simply return the shipment once it's received at your location, but we can check for you and let you weigh the options.
REJECTING AN ORDER
If you place an order with Drawer Slides, Inc. and realize that you've made a mistake (don't feel bad, we all make mistakes) please call our Customer Care Team (916) 226-1060 and we will attempt to stop your order before it leaves our warehouse. If the order has already shipped we will be able to perform a Delivery Intercept on your order to bring it back to our warehouse. Be advised that UPS charges a "per box fee for this service. If you reject an order without pre-authorization, you will be charged all applicable return shipping service fees, a 25% order rejection fee. We truly care for and respect our customers and we ask for the same respect in return.
All other policies apply.
Shipping charges quoted on the drawerslides.com website do not include VAT, brokerage fees or other charges that may be required to deliver your order to its final destination. Please be aware that you will be responsible for paying these fees and it's not the policy of Drawer Slides, Inc. to otherwise advise which fees will be required or estimate total delivery charges beyond what information is provide by UPS and displayed as "shipping charges" on the website.
For international return shipments the customer shall also be responsible for all brokerage fees to return the order to Drawer Slides, Inc. These fees will be deducted from the total amount refunded to the customer.
Drawer Slides, Inc. DOES NOT offer any type of price protection. Please recognize that prices are "as is" after purchase. If products are returned for price drop issue, all other policies will and will apply.
NON-DEFECTIVE returns can be accepted directly by Drawer Slides, Inc. within 90 days from the invoice date.
Jurisdiction and Venue - You agree that any legal action brought against Drawer Slides, Inc. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Drawer Slides, Inc. site shall be an appropriate federal or state court located in Sacramento, California.