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Return Policy
Please ship returns to:
Bold Hardware Co.
%Returns
4200 82nd St. Ste. J
Sacramento, CA 95826

Bold Hardware Co. reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges on returned items.


  • Bold Hardware Co. offers a 30 day return policy. Any unauthorized returns or cancellation will be assessed a 15% restocking fee.
  • Bold Hardware Co. DOES NOT offer any type of price protection. Please recognize that prices are "as is" after purchase. If products are returned for price drop issue, all other policies will and should apply.
  • All products returned MUST be 100% complete, contain ALL original boxes and packing materials.r.
  • Customer is responsible for shipping charges on returned items.
  • Bold Hardware Co. strongly recommends you fully insure your return shipment in the case it is lost or damaged. For your protection use a carrier that can provide you with proof of delivery.
  • If merchandise arrives damaged make sure it is noted on the carrier's delivery record in order for Bold Hardware Co. to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify Bold Hardware Co. immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Bold Hardware Co. of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damages. Call us to arrange for carrier inspection and a pick up of damaged merchandise.
  • If a product is returned for credit or you cancel your order (after it's been billed), shipping and a 3% credit card convenience fee will be deducted.
  • NON-DEFECTIVE returns can be accepted directly by Bold Hardware Co. within 30 days from the invoice date.
  • If you need to cancel an order, please call us with your order number. If you refuse a package without authorization, a 15% re-stocking fee will be assessed.
  • Bold Hardware Co. does not require a signature on all packages. There are instances where UPS, FedEx or other carriers of choice will use their discretion and leave packages on porches and doorsteps. By accepting our policies, you also accept responsibility for packages left by the carrier. You can use your tracking number to set up arrangements with these carriers if you do not want any packages left unattended.
  • Jurisdiction and Venue - You agree that any legal action brought against Bold Hardware Co. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Bold Hardware Co. site shall be an appropriate federal or state court located in Oakland, California.
  • Bold Hardware Co. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Resellers in California may download the reseller certificate file, fill it out and fax it to us in order to get the sales tax exemption. Each customer shall be solely responsible for all sales or other taxes on orders shipped to any other state. Please contact the sales tax office in your state for sales or use tax that you may or may not be required to submit.